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Customer Care Charter.

Simpler Law : Customer Care Charter

Delivering the best possible customer service, at the most competitive prices.

It is our goal to make Simpler Law the premier provider of Private Client Legal Services in the UK through innovation, new technologies and delivering the best customer service at the most competitive prices. We are always learning and evolving to ensure that our credentials are up to date, and we constantly adhere to best practice guidelines when producing documents for our clients. Our management and staff are dedicated professionals with a track record of delivering services and products to customers at the very highest standards.

Customer Care Charter : FAQ's

Here's some frequently asked questions, as part of our Customer Care Charter, that may help assure you of how Simpler Law puts our customers first.

We are part of the HAIG Legal Group, a group of companies made up of both regulated and unregulated companies. There are many qualified people within our group, ranging from Solicitors, Conveyancers, Lawyers, and STEP qualified practitioners, so we always provide comprehensive advice. We also draft all of our own documents. You can rest assured that, despite being unregulated, this does not change the service and advice you receive from Simpler Law and does not mean that you are unprotected.

You are covered by our guarantee to give the best advice and provide any documents for you at the price we agree. You are also protected by our professional indemnity insurance with cover of up to 5 million pounds. You are, of course, additionally protected by consumer law, which we fully adhere to, so you can rest assured that taking care of your needs and interests are at the heart of our organisation.

We have a duty of care to ensure that we can satisfactorily demonstrate that we “Know our client” and can confirm you have mental capacity to discuss end-of-life planning. If there are any areas of ‘shortfall’ that are identified during a consultation, we also have a duty to explain these to you. Where a solution is available to address any shortfall, we are equally bound to advise you of this. You have no obligation whatsoever to act on any recommendation or advice given. We may, however, in certain circumstances ask for a written disclaimer where advice has been ignored or rejected. Please feel free to seek independent legal advice before proceeding with any advice provided by us.

We will guide you through the whole process of having your documents prepared. As part of this we will ensure that you understand each stage and are happy before moving on. Any errors made in your documents will be corrected before we make sure that you are happy to proceed. Any purchases made from Simpler Law come with a 14-day cancellation period, details of which are in our terms of business.

Simpler Law Terms of Business

Simpler Law adhere to a code of practice as endorsed by the self-regulatory governing bodies of the Will writing profession. The code we follow outlines protection for you, the customer, and sets out the high expectations we aim to achieve. Should we fail to meet these expectations and you wish to make a complaint; in the first instance you should write to Consumer Services, Simpler Law Limited, PO Box 1438, Lincoln, LN5 5AX, detailing the specific issues you would like addressing. We will acknowledge your complaint within five working days and then investigate the circumstances of your case and write to you with the results of the investigation within twenty-eight days of receiving you complaint. Further information is available in our terms of business.

Simpler Law Terms of Business